Integrated payments · Powered by Airwallex
MPay is the payout infrastructure available to Marketplacer operators today — automating the entire flow from order capture to seller bank account. Zero manual intervention.
⸺ Opportunity
As seller numbers, transaction volumes and markets grow, payment operations become increasingly complex. MPay automates the settlement process so operators can scale marketplace activity without creating the same increase in manual payment administration.
⸺ The challenge
Manual and fragmented payment processes can introduce operational cost, reconciliation work and financial risk as marketplaces grow.
Scale
Processes that work for a small seller base become increasingly difficult to manage as seller and transaction volumes increase.
Payouts
Days or weeks between sale and payout. Sellers wait. Operators lose competitive ground to faster rivals.
Visibility
No audit trail, no fee transparency, no reconciliation confidence for operators or sellers. Disputes escalate.
Cost
The true cost of manual payouts includes staff time, error remediation, and the opportunity cost of delayed scaling.
Expansion
The Australian Payments System Modernisation Act 2025 broadens oversight of payment platforms. Compliance is non-negotiable.
Complexity
International expansion gets blocked by FX management, multi-currency payouts, and regional compliance requirements.
⸺ The solution
Manual, fragmented payout processes block growth and create financial risk at scale. The bigger your marketplace gets, the worse the problem becomes.
New revenue stream
Automate the flow from marketplace transaction to seller bank account, including reconciliation, fee deduction and payout processing.
Controlled reconciliation
Match deposits and transactions against marketplace orders, with exceptions identified before affected funds are released.
Multi-currency payouts
Support payouts across 18 currencies with built-in FX management and cross-border payment capabilities.
New revenue stream
Where enabled, operators can pass applicable payout fees to sellers and create an additional transaction-based revenue stream.
Security and compliance
MPay incorporates KYC/AML processes and payment infrastructure provided through Airwallex and its regulated entities.
⸺ How it Works
MPay separates order activity from fund distribution, creating a controlled settlement process with reconciliation checks before seller payouts are released.
Reconciliation before release
If a deposit does not match the corresponding transaction requirements, the affected payout process pauses until the discrepancy is resolved. This helps prevent overpayment and financial leakage.
⸺ Pricing
MPay uses usage-based pricing, allowing payment costs to scale with marketplace activity rather than adding another fixed platform layer. Applicable fees are itemised through seller remittance reporting.
Commercial flexibility
Where supported by the operator’s commercial model, applicable payout fees can be passed through to sellers — allowing payment processing to become part of the marketplace’s transaction economics rather than solely an operating cost.
⸺ Part of the Marketplace Operating System
MPay sits within the Marketplacer ecosystem, connecting payment workflows with the marketplace operations that manage sellers, products and orders. Instead of managing marketplace payments as a separate operational process, MPay connects settlement to the broader marketplace workflow.
Availability
MPay is available to Marketplacer operators as a platform add-on. Activation is handled through standard platform configuration.
⸺ Support
A defined escalation path keeps payment issues moving to the team best positioned to resolve them.
Seller → Operator
First-line marketplace support
The operator’s marketplace team handles first-line seller payment queries and marketplace-specific questions.
Operator → Marketplacer
Platform-level support
Marketplacer support specialists handle platform-level issues and payment workflow questions.
Marketplacer → AIrwallex
Payment-rail specialists
Payment-rail and technical issues are escalated to Airwallex specialists where required.
⸺ Get Started
Talk to your Account Manager to review your current payment flow, seller model, currencies and settlement requirements.
Schedule a Strategy SessionIf you have other questions, contact us.
At MVP, all sellers move to MPay together. The April/May release introduces Hybrid Support, enabling a phased rollout in which some sellers remain on legacy payouts while others migrate. For new marketplaces, MPay is recommended from day one as the direct implementation path.
Yes. MPay is available as a platform add-on for Marketplacer operators. Existing operators can activate MPay through standard platform configuration without starting a new marketplace implementation project.
No new implementation project is required for operators already live on Marketplacer. Activation is handled through platform configuration.
MPay uses volume-based pricing. Fees scale with actual usage rather than seat count or fixed platform fees. The applicable fee structure is outlined above.
Depending on the fee type and marketplace commercial model, applicable fees may be charged to the operator, seller, or both. Applicable charges are itemised in seller remittance reporting.
Where enabled, operators can pass applicable payout fees through to sellers. This can allow operators to incorporate payment processing into their marketplace transaction economics.
The affected payout process pauses until the discrepancy is resolved. This helps prevent overpayment and financial leakage while allowing the operator to investigate the mismatch.
MPay supports payouts across 18 currencies, with FX management built into the payment workflow. Local payout rails are used where available, with international wires used where required.
Funds are held within the applicable payment infrastructure until the relevant release conditions are met. This supports controlled settlement between marketplace transactions and seller payouts.
MPay incorporates KYC and AML processes through its payment infrastructure and regulated payment partners.
MPay is designed to support applicable Australian payment requirements through its regulated payment infrastructure and partner model. Specific regulatory obligations vary according to jurisdiction, product and use case.
Important information
Any payment services available as part of the MPay solution are provided by Airwallex or any of its regional banking partners. No such payment services are provided by Marketplacer itself. You should consider obtaining independent advice before making any financial decisions. Payment services are provided in the UK by Airwallex (UK) Limited, an electronic money institution authorised by the Financial Conduct Authority with registration number 900876, and in the European Economic Area by Airwallex (Netherlands) B.V., an electronic money institution authorised by De Nederlandsche Bank in the Netherlands with licence number R179622. In Australia, MPay is issued by Airwallex Pty Ltd (registered number 609653312 and AFSL number 487221), with Marketplacer Pty Ltd (ACN 161 625 789) as authorised representative (No. 001317097). Consider the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination. Otherwise, if the region in which the MPay services are being used is: (a) United States, it is issued by Airwallex US, LLC (registered number 7083651 and NMLS identification number 1928093); and (b) New Zealand, Airwallex (New Zealand) Limited (registered number 8151714 and NZ FSPR number 1001602).