SRM
SRM helps marketplace operators manage sellers as an ongoing operational function — covering performance, compliance, and day-to-day execution without expanding internal teams.
Talk to us about SRM ->⸺ Key benefits
SRM is Marketplacer's contracted seller operations service, designed for marketplaces that have moved beyond activation and into scale. It acts as an extension of your internal team, managing the ongoing seller lifecycle.
Maintain reliable performance across large and growing seller ecosystems.
Minimise issues across compliance, service levels, returns, and refunds through structured governance.
Support more sellers and categories without building or stretching internal teams.
Clear ownership, defined processes, and regular reviews keep operations under control.
Provide sellers with clear standards, consistent support, and predictable processes at scale.
Free internal teams to focus on growth, customer experience, and commercial priorities.
Curator helped us launch with the right sellers, not just more sellers. Once we reached scale, SRM became critical. Having a dedicated team managing seller operations, performance, and day-to-day issues allowed our internal teams to stay focused on member experience and commercial strategy.
⸺ Why SRM exists
SRM provides structured, ongoing support across the seller lifecycle — so seller management becomes a function you run, not a fire you fight.
Pillar 1
Pillar 2
⸺ Key benefits
SRM is Marketplacer's contracted seller operations service, designed for marketplaces that have moved beyond activation and into scale. It acts as an extension of your internal team, managing the ongoing seller lifecycle.
Step 1
Dedicated SRM team
A dedicated Marketplacer team works alongside your organisation, acting as an extension of your operations.
Step 2
Agreed operating cadence
SRM runs on a structured cadence so issues are identified early and resolved consistently.
Step 3
Clear ownership
You retain strategy, customer experience, and commercial decisions. SRM manages day-to-day seller operations.
Step 4
Defined escalation paths
Performance, compliance, and service-level issues are managed through agreed processes — ensuring speed and visibility.
Ready to see how SRM would map to your seller operations?
Talk to us about SRM ->⸺ Marketplace maturity
Most marketplaces start with Curator — activating the right sellers, fast. As seller volume and complexity grow, day-to-day operations become a full-time function. That's where SRM comes in.
Together, the two services map cleanly across the marketplace lifecycle.
⸺ Is SRM the right fit?
✓ SRM is a strong fit if you
Designed to grow alongside your business. Start small and expand as sales increase and new channels are added.
✕ SRM is not the right fit if you
Related Service
Earlier in your marketplace lifecycle? Curator activates the right sellers, fast.
⸺ Marketplace maturity
Most marketplaces start with Curator — activating the right sellers, fast. As seller volume and complexity grow, day-to-day operations become a full-time function. That's where SRM comes in.
Together, the two services map cleanly across the marketplace lifecycle.
Years of marketplace leadership
Team of seller strategists
Data & insights team
Onboarding & activation specialists
SRM provides a structured, reliable way to manage sellers as your marketplace grows — without straining internal teams or compromising standards. We'll help you assess whether SRM is the right fit for your scale.
If you have other questions, contact us.
SRM is Marketplacer’s contracted service for managing sellers as an ongoing operational function. It covers:
It’s designed for marketplaces operating at scale.
Curator focuses on activating sellers quickly through sourcing, vetting, and enablement. SRM focuses on operating sellers over time by managing performance, service levels, compliance, and operational complexity.
Many operators start with Curator and introduce SRM when seller operations become business-critical.
SRM is typically introduced when:
If seller management is becoming a continuous responsibility, SRM is usually the right next step.
No. SRM acts as an extension of your team, not a replacement. You retain ownership of marketplace strategy, customer experience, and commercial decisions. SRM manages the day-to-day seller operations required to support those decisions at scale.
SRM manages ongoing seller operations, including:
The exact scope is defined based on seller volume and operational complexity.
Yes. SRM can manage sellers activated through Curator, internally sourced sellers, or a combination of both. Many operators use Curator for seller activation and SRM for ongoing operations across the same or different categories.
No. SRM is designed for marketplaces operating at scale or with higher operational complexity. It is generally not required for early-stage marketplaces or operators who only need help activating sellers.
SRM is delivered as a contracted service and scoped according to seller volume, operational complexity, and support requirements. Commercial details are defined collaboratively during engagement planning to ensure the model aligns with your marketplace needs.
