Platform Trust & Reliability
Marketplacer is built on AWS to ensure reliability, performance, and availability. We commit to platform uptime you can plan around — backed by enterprise-grade infrastructure and controls.
⸺ Guaranteed Availability
We commit to using commercially reasonable efforts to ensure the Marketplacer platform is available to operators from the Go-Live Date at a level of at least 99.95% uptime.
Our SLA Commitment
99.95%
Platform availability from operator Go-Live Date, using commercially reasonable efforts
Marketplacer is built on AWS, a leading cloud infrastructure provider. AWS makes reasonable efforts to deliver 99.9% or higher uptime, helping customers operate with confidence.
For up-to-date information on platform availability and operational status, customers can access our platform status monitoring service.
⸺ Performance
Our Platform Team continually invests in strategic improvements across the platform — across five core dimensions that underpin enterprise-grade operations.
Continuous threat monitoring, secure coding practices, and regular testing aligned to global standards.
Strategic optimisations to reduce latency, improve throughput, and sustain high-volume commerce operations.
Ongoing alignment with ISO 27001, PCI DSS, SOC 2, and evolving regional regulatory requirements.
Multi-region infrastructure, redundant availability zones, and disaster recovery protocols to protect continuity.
Architecture optimisations that improve efficiency and reduce operational overhead for platform and operators.
⸺ Quality Controls
Maintaining customer trust is critical to Marketplacer. We have implemented controls throughout the Software Development Lifecycle aligned with globally recognised standards.
⸺ Data Location
AWS Regions are physical locations containing multiple data centres grouped into Availability Zones with redundant power, networking, and connectivity.
Regional Data Hosting
This infrastructure helps ensure service continuity while supporting regional data hosting requirements.
High Fault Tolerance
Regions and Availability Zones enable high levels of fault tolerance and platform resilience across isolated infrastructure.
Platform Resilience
Multiple Availability Zones ensure no single point of failure — delivering consistent uptime across your operations.
⸺ Data Centre Security
AWS follows a secure-by-design approach to data centre operations. From site selection through ongoing third-party certification, every layer is built to protect platform continuity and customer data.
⸺ Data Backups
Marketplacer operates a comprehensive backup programme supported by documented procedures and regular reviews — so data is protected, recoverable, and resilient to disruption.
Backup operations are continuously monitored and tested to verify integrity and readiness for recovery scenarios.
Any backup anomalies or failures trigger documented resolution procedures to minimise data exposure and recovery time.
Backup policies include safeguards against ransomware threats, with isolated copies maintained to ensure clean recovery.
Data is replicated across multiple availability zones to support disaster recovery and maintain service continuity.
Physical security controls govern information storage and transport, protecting backup media throughout its lifecycle.
All backup operations are governed by documented procedures and subject to regular independent reviews to ensure accuracy and effectiveness.
⸺ Infrastructure
Our platform is built using a multi-tenant architecture. This ensures that customers sharing the same infrastructure remain logically separated, maintaining security, privacy, and operational integrity.
Logical Separation
Data Isolation
Operational Integrity
Our partnership with AWS enables Marketplacer to leverage a global cloud infrastructure designed to support the availability, resilience, and growth requirements of enterprise marketplace operators.
Scalability
Reliability
High Performance
Security
